Legal Notices
Based on the Act on Specified Commercial Transactions｜Based on the Antique Dealings Act
Business Operator
Business Operator
Matsuya Co., Ltd.
Representative
Tsuyuhiko Furuya, President and CEO
Address
3-6-1 Ginza, Chuo-ku, Tokyo 104-8130, Japan
Email Contact
Click here to contact us via form
Responsible Department
Customer Communications Department – Masahiko Togasaki
Product Pricing
As indicated on each product detail page.
Additional Fees
Consumption tax, shipping fees, and any charges specified at the time of order.
Accepted Payment Methods
Matsuya Card, major credit cards, and convenience store payment options.
Order Validity Period
Defined per product. If an item is out of stock after your order is placed, we will notify you by email or phone.
Shipping Timeline
Unless otherwise stated, products will be shipped approximately 10 days after payment confirmation.
(May vary for items affected by weather or harvest conditions.)
Shipping Destinations
We do not offer international shipping.
Returns & Exchanges
The following items are non-returnable and non-exchangeable:
Food items
Items that have been used
Hygiene-related products (cosmetics, underwear/socks, bedding/towels, sanitary goods)
Lucky bags, campaign products, and sale items
Based on the Antique Dealings Act
Business Operator
Matsuya Co., Ltd.
License Number
Tokyo Metropolitan Public Safety Commission No. 301066105048
