Privacy Policy
Privacy Policy (Handling of Personal Information)
Matsuya Co., Ltd. upholds a management philosophy of "Customer First" and is dedicated to providing services that bring satisfaction to our customers. We recognize that the personal information entrusted to us is essential for offering high-quality service, and protecting this information is a vital social responsibility. To ensure your peace of mind, we have established the following Privacy Policy and will actively safeguard your personal data.
1. Purpose of Use
We will specify the purpose of using personal information to the greatest extent possible and will not use it beyond the scope of consent obtained from the customer.
2. Fair Collection
We only collect personal information necessary to provide services and do not acquire information excessively. When collecting directly from customers, we will clearly explain the purpose of use and obtain consent.
3. Ensuring Accuracy
We strive to keep the personal information you provide accurate and up to date.
4. Safety Management Measures
We take appropriate security measures to prevent unauthorized access, loss, destruction, alteration, or leakage of personal information. We have internal policies and systems in place to manage and protect personal information properly.
5. Internal Training
We educate and supervise employees to raise awareness and ensure the proper handling of personal information.
6. Supervision of Contractors
When outsourcing the handling of personal data, we sign appropriate contracts and supervise the contractors to ensure proper data security.
7. Restrictions on Third-Party Disclosure
We do not share your personal data with third parties without your consent, except where required by law.
8. Disclosure, Correction, or Suspension of Use
Upon verifying your identity, we will respond within reasonable scope to requests for the disclosure, correction, or suspension of your personal data.
9. Compliance with Laws
We comply with all applicable laws and regulations concerning personal information, including the Act on the Protection of Personal Information.
10. Continuous Review
This policy will be reviewed and updated regularly to ensure the proper management and protection of personal information.
Handling of Personal Information
1. Purpose of Use
Personal information is used for promotional purposes such as sending product and lifestyle information and exclusive offers, as well as for operational purposes including order processing, reservations, sales processing, repairs, deliveries, and after-sales service.
2. Shared Use of Personal Information
(1) Shared Data Items: Address, name, telephone number, date of birth, gender, purchase history, email address, etc.
(2) Shared Parties: Matsuya’s group companies
[List of group companies available here]
(3) Purpose of Joint Use
The affiliated companies within the Matsuya Group will jointly use the personal information for the same purposes as those stated in "1. Purpose of Use of Retained Personal Information" above.
(4) Other
Personal information obtained by our company and jointly used within the Matsuya Group will be managed under our company’s responsibility.
3. Disclosure, Correction, Suspension of Use
To request disclosure, correction, or suspension of your personal information, please submit the designated application form.
Processing Fee: A fee of 500 yen (including tax) per request is charged.
Additional costs may apply for postal delivery or similar services.
4. Contact Information
For inquiries regarding personal data, requests for disclosure, or questions regarding shared use, please contact:
Matsuya Ginza
3-6-1 Ginza, Chuo-ku, Tokyo 104-8130
7th Floor, Card Center
03-3567-1211 (Main Line)
Matsuya Asakusa
1-4-1 Hanakawado, Taito-ku, Tokyo 111-0033
3rd Floor, Card Center
03-3842-1111 (Main Line)
Please note that inquiries and requests are accepted only during business hours.
