Rules on Lounge Use

Dear Valued Customer of Matsuya Ginza

Thank you all very much for coming today.
The following services are available at the Guest-Lounge with a pass.
We look forward to your visit.

• Priority access of tax refund

• Complimentary snacks and drinks

• Assistance in English, Chinese and Korean

• Wi-Fi access and power battery charge

◆Rules on Lounge Use◆

• The lounge accommodates up to 4 people.

• You can generally stay for up to 1 hour. We may kindly ask you to vacate the lounge five minutes before your time is up.

• Last entry is 30 minutes before closing time.

• You may be asked to wait during busy times. Thank you for your understanding.

• Business hours and services are subject to change without prior notice.

• Please be responsible for managing your belongings and valuables.

• We may kindly ask that you leave the lounge if you are bothering other customers or do not follow our instructions.

• Unaccompanied customers who are under 15 are not permitted to enter the lounge or use the services.

• Please refrain from engaging in the following acts in the lounge:

  • Talking, recording audio or video using a mobile phone

  • Holding meetings

  • Bringing your own food and drinks

  • Taking food or drinks served in the lounge with you when leaving the lounge

  • Smoking(Including e-cigarette)

2024.10