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TEL注 (Telephone Order Service)

Now available in even more departments — shop from anywhere with just a phone call.

What is “TEL注”?

TEL注 (pronounced “Teruchū”) is a remote shopping service that allows you to complete both your order and payment over the phone using your smartphone.

You can purchase a wide range of products available at Matsuya Ginza without visiting the store.

Notes:

• Some products and departments are not eligible.

• A Matsuya Online Store account is required to use this service.

• Orders and payments are processed through the Matsuya Online Store.

• Orders can only be placed during business hours on store operating days.

Please note: To use the service, you must register as a member of the 'Matsuya Online Store

Featured Products

Why not use TEL注 to shop for in-store items — anytime, anywhere — from your smartphone?

TEL注 — Frequently Asked Questions

Q. How is this different from the online store?A. TEL注 lets you order items not available on the online store, including department-specific selections.

Q. What payment methods are accepted?
A. Only one-time payment by credit card is accepted.

If you're purchasing eligible items with your Matsuya Card, member discounts will apply.

Please note that other cards such as:

• Matsuya Tomo no Kai Card

• Matsuya Temporary Privilege Card

• Shareholder Privilege Card

cannot be used for this service.

Q. Where will the items be delivered?
A. Items will be shipped to the address registered to your Matsuya Online Store account.

Q. How much is the shipping fee?
A. Shipping fees vary depending on the product and delivery location.
See shipping details

Q. How long does shipping take?
A. If you complete your payment on the same day you place your order, the item can be shipped as early as the following afternoon.

• Same-day shipping is not available.

• Shipping may be delayed due to high in-store traffic or external factors such as severe weather.

Q. Can I specify the delivery date and time?
A. Yes, date and time specification is available. Please ask a sales associate for details.

Q. Can I receive a receipt?
A. Yes. Select “Request Receipt” during checkout.

• You will be able to download your receipt by visiting your Online Store My Page > Order History after 10:00 AM the next day and clicking the “Download Receipt” button.

Q. Is there a time limit for completing the purchase?
A. Yes. Please complete your purchase by the deadline indicated in the SMS (text message) you receive.

• If the deadline passes, the order will be automatically cancelled.

Other eligible departments & contact numbers

If the shop does not have a direct phone number, please call the main line and ask to be connected.
03-3567-1211 (main)
Please Note: for brands included in this list, some items may be subject to exclusion.

1st Floor Accessories

• Agete 03-5524-3188

• AMARO ＜Main Line＞

• Alexandre de Paris 03-5250-2750

• ENEY 03-3566-2139

• Grace O'Malley 03-4500-8505

• CLOCHE 03-3535-0763

• Kousui 03-3561-1345

• STAR JEWELRY 03-5159-5701

• SWAROVSKI 03-3538-3070

• NEXT DIAMOND NEW YORK 03-3566-2154

• himie 03-5579-9881

• BELLESIORA 03-5524-3188

• Ponte Vecchio 03-3564-8400

1st Floor International Boutiques

• CELINE ＜Main Line＞

• Dior Boutique ＜Main Line＞

• BAO BAO ISSEY MIYAKE ＜Main Line＞

• FENDI 03-5250-8959

• LOEWE ＜Main Line＞

2nd Floor International Boutiques

• ETRO 03-6228-7678

• GUCCI ＜Main Line＞

• Christian Louboutin 03-5524-1721

• Chloé 03-3563-2271

• SAINT LAURENT ＜Main Line＞

• GIVENCHY 03-3528-6221

• JIMMY CHOO 03-3564-5700

• Stella McCartney 03-3567-3477

• CELINE ＜Main Line＞

• BALENCIAGA 03-3566-0030

• PRADA 03-3563-8511

• Manolo Blahnik 03-6263-0853

• MONCLER ＜Main Line＞

• RIMOWA ＜Main Line＞

• LOEWE ＜Main Line＞

• Roger Vivier ＜Main Line＞

• Shoes & Bag Repair Salon ＜Main Line＞

3rd Floor Career Style

• 23ku SELECT 03-3562-0570

• ICB 03-3562-0570

• UNTITLED SALON 03-3562-0181

• Essence of ANAYI 03-5524-5180

• COUP DE CHANCE 03-3563-2787

• GRACE CONTINENTAL 03-5250-6444

• Diagram 03-5579-9332

• DOUBLE STANDARD CLOTHING 03-6271-0566

• TOCCA 03-3538-3611

• NARA CAMICIE 03-3535-7539

• Viaggio Blu 03-6263-2442

• B-Three ＜Main Line＞

• BLANCVERT ＜Main Line＞

• LANVIN en Bleu 03-3561-2283

• ReFLEcT 03-3563-2787

• ROPÉ 03-6271-0705

• LAUTREAMONT 03-3561-8600

   

3rd Floor Ladies' Select Shops

• Rita's Diary ＜Main Line＞

3rd Floor Shoes & Bags

• A.D.M.J. 03-5524-5805

• ECCO ＜Main Line＞

• Hervé Chapelier 03-3563-1620

• CAMPER 03-3567-1683

• GHERARDINI 03-5250-5125

• GIANNI CHIARINI 03-6228-6282

• HIROKO HAYASHI 03-6263-0277

• HIROFU 03-3567-1089

• Paul Smith BAGS 080-4608-8417

• LeSportsac 03-6228-7877

• Repetto ＜Main Line＞

• Other Ladies' Shoes ＜Main Line＞

3rd Floor Ladies' Goods

• Ladies' Goods ＜Main Line＞

• Complex Biz ＜Main Line＞

3rd Floor Ladies' Hosiery

• Omero ＜Main Line＞

• Other Ladies' Hosiery ＜Main Line＞

4th Floor Ladies' Wear

• ISSEY MIYAKE 03-3564-6233

• EPOCA 03-3535-3330

• EMPORIO ARMANI 03-3561-5620

• CHRISTIAN AUJARD 03-3563-1250

• CYCLAS ＜Main Line＞

• JUNKO SHIMADA 03-5250-4160

• GEORGES RECH 03-3563-1250

• Swinswing / MARLENEDAM 03-3567-0074

• Theory luxe 03-3562-8470

• FABIANA FILIPPI 03-6263-2623

• PLEATS PLEASE ISSEY MIYAKE 03-5250-6340

• PLAIN PEOPLE 03-3561-9078

• Precious Mild (ARTISAN / BASILE28 / β) 03-3538-2811

• PESERICO 03-6228-7650

• me ISSEY MIYAKE 03-5159-0797

• MOGA 03-3538-6876

• Yohji Yamamoto 03-3535-6966

• JURGEN LEHL 03-5250-3803

• René 03-3563-5013

• L'EQUIPE 03-5524-0087

• Y's 03-3538-1127

5th Floor Dress-up Lounge

• ATELIER MADE Pattern Order* ＜Main Line＞

• Easy Order* ＜Main Line＞

• EMINENTO ＜Main Line＞

• Made-to-Order Shirts* ＜Main Line＞

• Neckties ＜Main Line＞

• LECENT ＜Main Line＞

• Dress Shirts ＜Main Line＞

*Available only for customers with a previous order history and no size changes.

5th Floor Men's Goods, Shoes, Bags, Travel Goods

• Bags, Leather Goods, Belts, Suitcases ＜Main Line＞

• Hats, Umbrellas ＜Main Line＞

• Men's Furnishings, Men's Socks, Handkerchiefs ＜Main Line＞

• Men's Goods ＜Main Line＞

• Men's Shoes ＜Main Line＞

• ace. ＜Main Line＞

• Samsonite 03-5579-5889

• Samsonite Black Label 03-5579-5889

5th Floor Character Brands (Ladies' & Men's Wear)

• RE MADE IN TOKYO JAPAN ＜Main Line＞

• evam eva 03-3528-6588

• Psycho Bunny 03-6271-0598

• ZUCCa 03-6228-6609

• TUMI 03-3535-2333

• DRESSTERIOR 03-6264-4137

• BLACK LABEL CRESTBRIDGE 03-3561-2485

• Brooks Brothers 03-6263-0766

• BLUE LABEL CRESTBRIDGE 03-3561-2485

• Polo Ralph Lauren 03-3567-2218

• Paul Stuart 03-3562-0676

• MACKINTOSH LONDON 03-3564-6143

• MARGARET HOWELL 03-3535-8566

5th Floor Character Brands (Men's Wear)

• J.PRESS 03-3567-8257

• gotairiku 03-3567-8257

• COMME ÇA STAGE MEN 03-5250-7021

• JOSEPH 03-3567-8257

5th Floor Designer & Creator Brands (Men's Wear)

• ETRO 03-3535-5455

• EMPORIO ARMANI 03-3561-1530

• dunhill ＜Main Line＞

• Yohji Yamamoto 03-3538-3020

5th Floor Designer & Creator Brands (Men's & Ladies' Wear, Goods)

• J.M. WESTON 03-6263-0535

• BOSS ＜Main Line＞

6th Floor Bedding, Ladies' & Men's Nightwear

• ACCEL JAPAN 03-6263-0331

• &Sleep ＜Main Line＞

• airweave 03-3567-3535

• Air Conditioning Shop 03-3567-7727

• Simmons ＜Main Line＞

• Tempur® 03-3567-3633

• Nishikawa Sleep Navi 03-3567-7727

• LOFTY Pillow Atelier 03-3567-3535

6th Floor Golf, Sports, Golf Goods

• 23ku GOLF 03-3561-7211

• CW-X 03-3567-6324

• archivio 080-7059-9235

• Colantotte ＜Main Line＞

• PEARLY GATES 03-3563-5652

• PICONE CLUB 070-6577-5224

• Polo Golf 03-6388-9275

• Munsingwear 03-5524-5285

• LANVIN SPORT 03-5524-5285

6th Floor Lingerie

• Ginza PREMIER 03-3562-8451

• sloggi (Triumph) 03-3535-7915

• Triumph 03-3535-7915

• Hanky Panky ＜Main Line＞

• HANRO (Wacoal) ＜Main Line＞

• Maimia ＜Main Line＞

• Lingerieque 03-6228-7578

• LISE CHARMEL 080-7000-3081

• Wacoal ＜Main Line＞

• Wacoal 3D Smart & Try ＜Main Line＞

• Wacoal Size Order ＜Main Line＞

6th Floor Baby & Children's Wear, Goods, Toys

• ANNA SUI MINI 070-8818-6173

• kate spade new york childrenswear 070-8818-6173

• SENSE OF WONDER 070-8818-6173

• Tartine et Chocolat 03-3567-3511

• familiar 03-3567-8346

• Bonpoint 03-5524-3130

• Polo Ralph Lauren 03-3564-2840

• Paul Smith JUNIOR 03-3567-7588

• MIKI HOUSE 03-3535-3557

• MIKI HOUSE DOUBLE B 03-3535-3557

• MIKI HOUSE Baby 03-3535-3557

• Toys & Baby Goods ＜Main Line＞

6th Floor Ladies' Formal Wear

• Tokyo Soir 080-6019-8413

7th Floor Table Joy (Tableware & Kitchenware)

• Table Joy (Japanese Tableware, Western Tableware, Select Japanese Tableware, Kitchenware, Slippers) ＜Main Line＞

• BALMUDA 03-3563-2280

7th Floor Bath & Relaxation

• UCHINO Bath & Relaxation 03-3562-6330

• kashwére • FabulaStyle 03-3567-7635

• Towel Think Lab by TOWEL MUSEUM 03-6679-6520

• FEILER 03-3564-9222

• PRISTINE ＜Main Line＞

• Hotman 03-5579-9363

• marimekko 03-3566-6033

• Y's FOR LIVING 03-3562-4807

7th Floor Specialty Dog Food Store

• Gohan no Madoguchi 03-5579-5076

7th Floor Design Collection

• Design Gallery 1953 ＜Main Line＞

• Design Collection ＜Main Line＞

7th Floor Living & Furniture

• N・A・R・A T・E・I・B・A・N 03-6823-8829

• WEDGWOOD ＜Main Line＞

• Orifushi Gift Lounge ＜Main Line＞

• CONDE HOUSE 03-3566-3536

• THE HOME ＜Main Line＞

• Sghr 03-6228-7235

• SOMÈS SADDLE 03-6228-7028

• NUNO WORKS ＜Main Line＞

• NOUSAKU ＜Main Line＞

• Babaghuri 03-5524-2530

• BALMUDA 03-3563-2280

• PERSIA JAPAN ＜Main Line＞

• MARUNI WOOD INDUSTRY ＜Main Line＞

• LE CREUSET ＜Main Line＞

7th Floor Gallery

• Asobi no Gallery 1979 ＜Main Line＞

7th Floor Eyeglasses & Hearing Aids

• TOKYO MEGANE 03-3561-4643

7th Floor Gift Vouchers & Gift Salon

• Zushiya ＜Main Line＞

• RING BELL Catalog Boutique ＜Main Line＞

Maronie-dori Annex

• agnès b. 03-3535-8660