matsuyaginza.com

Shipping and In-Store Pickup During the Obon Holiday Period

Thank you for shopping with matsuyaginza.com.

We would like to inform you about our shipping schedule, in-store pickup service, and Customer Service availability during the Obon holiday period.

Please note that orders placed during this period may require additional processing time before shipment and store pick-up. We sincerely apologize for any inconvenience and appreciate your understanding.

matsuyaginza.com Customer Service

Business Hours

11:00 AM – 8:00 PM

Sundays and the final day of consecutive holidays: until 7:30 PM

Business hours are subject to change.

matsuyaginza.com Customer Service

Business hours: 10:30 - 18:00
*Except weekends, national holidays and New Year's holidays.

Holiday Closure

Tuesday, August 11 (National Holiday)

Customer Support

For inquiries received during the holiday closure, we will respond sequentially from 10:30 AM on the following business day.

We sincerely appreciate your patience and understanding.

For inquiries regarding the Matsuya Ginza store, please call +81-3-3567-1211 (Matsuya Main Switchboard) or use the inquiry form below.

Contact Matsuya & Matsuya Ginza >

You can also check the latest store business days and hours on the Matsuya Ginza website.