PRIVACY POLICY (PERSONAL INFORMATION PROTECTION POLICY)

MATSUYA GINZA .com Co., Ltd. follows the “Customer First” management policy of Matsuya Co., Ltd. We recognize the importance of protecting the personal information provided by our customers and have established this Privacy Policy to ensure the appropriate handling and protection of our customers' personal information.

1. Specification of Purpose of Use

When handling personal information, the purpose of use shall be specified as clearly as possible, and the information shall not be used beyond the scope to which the customer has consented.

2. Proper Acquisition

The personal information entrusted to us shall be limited to what is necessary to provide services to the customer, and we shall not collect information beyond what is necessary. When personal information is obtained directly from the customer, we shall clearly indicate the purpose of use and obtain the customer's consent.

3. Ensuring Accuracy

We will make every effort to ensure that the personal information entrusted to us by customers is accurate and up to date.

4. Safety Control Measures

Appropriate safety control measures will be taken to prevent unauthorized access, loss, destruction, falsification, or leakage of personal information. In addition, we will establish personal information protection regulations and an organizational structure for handling personal information to ensure proper management and protection of our customers’ personal information.

5. In-house Education

We will strive to educate and raise awareness among employees to enhance their understanding of personal information protection, while appropriately supervising them.

6. Supervision of Contractors

When entrusting customers’ personal information to third parties, we will enter into the necessary contracts with appropriate contractors and properly supervise them to ensure that personal information is managed safely.

7. Restrictions on Provision to Third Parties

Customers’ personal information will not be provided to any third party without the customer’s consent, except in cases stipulated by laws and regulations.

8. About Cookies

Our website may send information called cookies to your computer through your browser to manage communication. This allows us to maintain screen transitions and provide customized pages such as user information, enabling operations such as shopping on our website. Please note that if cookies are disabled, you may not be able to use our website’s services properly.

9. Disclosure, Correction, etc. of Personal Information

Upon confirming the customer’s identity, we will respond within a reasonable scope to requests for the disclosure, correction, suspension of use, or other handling of the customer’s personal information.

10. Compliance with Laws and Regulations

We will comply with the Act on the Protection of Personal Information and all other relevant laws, regulations, and standards.

11. Other Matters

We will continuously review and improve the contents of this policy to ensure the proper management and protection of personal information.

Handling of Personal Information

1. Purpose of Use of Retained Personal Information

Matsuya Ginza.com Co., Ltd. (hereinafter referred to as “the Company”) uses customers’ personal information for promotional activities such as providing information on products, lifestyle content, and various preferential offers, as well as for operational purposes related to sales services — including order processing, product reservation, sales transactions, repair and modification, deferred delivery or pickup, product delivery (shipping), and after-sales services.

2. Joint Use of Personal Information

(1) The items of personal information to be jointly used are as follows:
Address, name, telephone number, date of birth, gender, purchase history, email address, etc.

(2) The above personal information will be jointly used with the Company’s group companies.
Click here to view the Company’s group companies.

(3) The purpose of joint use is as follows:
The above group companies within the Matsuya Group will jointly use the personal information for the same purposes as those described in “1. Purpose of Use of Retained Personal Information.”

(4) Other Matters:
The personal information obtained by the Company and jointly used within the Matsuya Group will be managed responsibly by the Company.

3. Procedures for Disclosure, Correction, or Suspension of Use of Personal Information

If you wish to request the disclosure, correction, or suspension of use of your personal information, please submit your request using the form designated by the Company.

A handling fee of 500 yen (including tax) will be charged for each disclosure request. Please note that if notification is sent by mail or other means, additional actual costs may be charged.

4. Inquiries

Inquiries regarding personal information are processed by our customer service department.

Contact information:
matsuyaginza.com Customer Service
Email: cs@matsuyaginza.com
Phone: 050-3172-1388 (toll number)