TERMS AND CONDITIONS
MATSUYA GINZA .com Co., Ltd. (hereinafter referred to as "the Company") hereby establishes the following terms and conditions (hereinafter referred to as "these Terms") for the use of the online store operated by the Company, matsuyaginza.com (hereinafter referred to as "this Site"). Prior to using this Site, please carefully read the terms and conditions posted below.
Article 1 (Scope and Modification of These Terms)
These Terms and Conditions apply when Users, etc. use the sale of products, advertising, promotional activities, or any other services provided on this Site by the Company under these Terms and Conditions. Please use the Services with the understanding and agreement that these Terms and Conditions constitute the content of the contract.
In addition to these Terms and Conditions, any individual terms prescribed for each service provided by the Company via the Internet, any additional terms separately announced by the Company on occasion, and any individual terms prescribed for new services to be provided in the future, regardless of their titles, shall constitute part of these Terms and Conditions.
In the event of any inconsistency between these Terms and Conditions and individual or additional terms, the provisions of the individual or additional terms shall prevail.
The Company may, without obtaining the individual consent of Members in advance, make changes to these Terms and Conditions at its discretion, provided that the requirements set forth in Article 548-4 of the Civil Code are satisfied.
When changing these Terms and Conditions, the Company shall notify Members of the revised Terms and Conditions and the effective date of such revisions by posting them on this Site or by any other method the Company deems appropriate. However, changes that are minor and beneficial to Members may take effect immediately upon publication.
The official version of these Terms and Conditions is the Japanese version. In the event of any discrepancies between the English version or other language versions and the Japanese version, the Japanese version shall prevail.
Article 2 (Definitions)
The following terms used in these Terms and Conditions shall have the meanings set forth below.
“This Site” refers to the entire website operated and managed by the Company under the name “matsuyaginza.com.”
“This Service” refers to the services (including the loyalty program) provided by the Company to Members through this Site.
“Member” refers to any registered member of this Site or this Service.
“This Loyalty Program” refers to the membership point system operated and managed by the Company for Members.
“User” refers to any person who uses this Site or this Service without registering as a member.
“Users, etc.” collectively refers to both Members and Users."
Article 3 (Content of Services)
The Company provides a variety of services on this Site, including shopping, email newsletters, and other services designed to fulfill the purposes of this Service.
Details such as product descriptions, prices, and shipping fees are stated on the respective pages. Please make any purchases upon careful review of the product information.
Article 4 (Membership Registration and Withdrawal Procedures)
A User who wishes to register as a Member shall apply for registration by agreeing to these Terms and Conditions and entering personal and other necessary information on the registration page of this Site. The registration shall be completed when the Company approves the application.
If a minor wishes to register as a Member, registration must be made with the consent of a legal representative, and submission of the registration application shall be deemed to constitute such consent.
Members may terminate their membership at any time through the withdrawal page on this Site.
Article 5 (Prohibited Activities)
When using this Site, the following acts are prohibited.
If any of the following violations are confirmed, the relevant account will be deleted, and any related orders and points held under the Loyalty Program will be rendered invalid.
Acts that infringe upon the rights, interests, or reputation of the Company, other Users, or any third party.
Acts that are in conflict with public order and morals, or can be deemed as such, or acts of providing information that violates public order and morals to the Company, third parties, or other Members.
Purchasing products or other services for commercial or resale purposes.
Unauthorized use of email addresses or passwords.
The same individual holding multiple memberships or registering multiple times to use the Service.
Transferring coupons or other benefits distributed by the Company to third parties, whether for compensation or free of charge.
Using or providing computer viruses or other harmful programs or files through or in connection with this Site or the Service.
Placing orders without genuine intent to pay or purchase, conducting transactions under a false identity, entering false information, or engaging in other fraudulent acts.
Acts that violate or are likely to violate laws or regulations.
Acts that violate any other rules established by the Company.
Any other acts deemed inappropriate by the Company (including cases in which the Company deems a Member inappropriate).
Article 6 (Formation of Sales Contract)
Users, etc. may purchase products listed on this Site (hereinafter referred to as “Products”) in accordance with the methods designated by the Company.
A sales contract for the relevant Product between the User, etc. and the Company shall be established at the time when the Company sends an email to the User, etc. confirming acceptance of the purchase application. The same shall apply to reservation contracts for duty-free purchase applications, which shall be deemed established upon completion of the credit authorization process for the User’s credit card. Reservation sales of duty-free items shall be conducted only for eligible customers as defined by applicable laws and regulations.
Product deliveries through this Service are limited to within Japan. It is not permitted to designate overseas forwarding companies as delivery destinations.
Article 7 (Cancellation of Contract)
The Company may cancel a sales contract for the Product in any of the following cases:
If the User, etc. violates these Terms and Conditions.
If payment for the order is incomplete or not made by the specified deadline.
If delivery of the Product cannot be completed due to an unknown address or prolonged absence.
If the Product cannot be delivered due to lack of stock from the supplier.
If store pickup is selected and the Product is not collected within the period designated by the Company.
If a minor made the purchase without the consent of a legal representative.
If, in the case of reservation sales, the User, etc. fails to collect the Product after the notified pickup deadline.
If the order is deemed to have been placed in violation of these Terms, or if it is determined that the order is related to an account involved in acts that violate these Terms.
Article 8 (Interruption and Suspension of Services)
The Company may suspend, discontinue, or modify all or part of the Service without prior notice or consent to Users, etc. in any of the following cases:
Regular or emergency maintenance of the computer systems used to provide the Service, or when system issues occur.
When service cannot be provided due to fire or power outage.
When service cannot be provided due to natural disasters or other force majeure events.
When operation of the system becomes difficult due to malfunction, unauthorized access by third parties, or computer virus infection.
When requested by administrative or judicial authorities.
When otherwise deemed necessary by the Company.
The Company may, at its discretion, discontinue or suspend the provision of all or a portion of the Products without prior notice to Users, etc.
Article 9 (Product Prices)
The Company makes every effort to display accurate product information on this Site.
If a product price is found to be incorrect, adjustments will be made as follows:
If the correct price of the product is lower than the price displayed on this Site, the lower price will be applied.
If the correct price of the product is higher than the price displayed on this Site, the Company will, at its discretion, contact the User, etc. before shipment to inform them of the correct price, and either sell the product at the correct price or cancel the order.
Article 10 (Copyrights and Trademarks)
The contents of this Site (including, but not limited to, trademarks, names, logos, documents, photographs, illustrations, images, charts, videos, audio, and programs), as well as information distributed via email and other means, are owned by the Company or other legitimate rights holders and are protected under trademark law, copyright law, and other intellectual property laws. Unauthorized reproduction, use, reprinting, resale, or secondary use in any form is strictly prohibited. Modification, alteration, or addition to the contents is also not permitted.
Unless otherwise stated, all trademarks displayed on this Site are trademarks licensed for use by the Company. Use of these trademarks by Users, etc. is prohibited.
Users, etc. who violate the preceding two paragraphs shall, at their own responsibility and expense, resolve any issues arising from such violations and shall not cause any inconvenience or damage to the Company.
Article 11(Handling of Links)
For Users’ convenience, this Site contains links to websites maintained by third parties not managed by the Company. These links are provided solely for the Users’ convenience, and does not signify the company's endorsement or recommendation of the use of such websites, or the products or services listed therein. The presence of such links does not imply any partnership, cooperation, or special relationship between the Company and the operators of the linked websites. Similarly, this Site may be accessed through third-party links not managed by the Company. The Company assumes no responsibility for the content of any third-party websites linked to or from this Site.
Article 12 (Returns of Products)
Members may return purchased Products within eight (8) days from the date of arrival, following the prescribed procedures. Orders may be canceled within one hour after placement via the “Order Details” link in the order confirmation email. For changes or cancellations after one hour, please promptly contact Customer Service.
Except for defective products, returns will not be accepted in the following cases:
Food, fresh flowers, undergarments, cosmetics, and other sanitary goods.
Products that have been used.
Products that have been altered, washed, or cleaned.
Products that have been soiled or damaged by the customer.
Products damaged, soiled, broken, or rendered faulty by the customer, including its accessories such as boxes, bags, or packaging.
Products with tags removed.
Products significantly different from the condition at shipment.
Products returned more than nine (9) days after arrival (including the arrival date).
Products returned without prior notice.
Products with exchanged parts or modifications made by the customer.
Returns due to customer preference (e.g., different from image or incorrect order).
Products explicitly marked as non-returnable.
Article 13 (Handling of Personal Information)
The Company handles personal information in accordance with the Privacy Policy separately established by the Company.
Article 14 (Changes to Registered Information)
If any changes occur to the information registered by Members for the use of this Site (such as address, name, telephone number, or email address), the Member shall promptly update their registration information.
Article 15 (Disclaimers and Limitation of Liability)
The Company shall not be liable for any disadvantage or damages incurred by Users, etc. through the use of the Service unless attributable to the Company.
The Company does not guarantee the completeness, accuracy, reliability, or usefulness of the information provided to Users, etc.
While the Company employs SSL encryption technology (technology that encrypts information on the Internet) to protect privacy and security in this Service, the Company does not guarantee its safety.
The Company shall not be liable for any damages incurred by Members arising from incomplete information, incorrect email addresses, illegible text, or similar issues regarding the information registered by Members (including the obligation to update under Article 14), unless attributable to the Company.
The Company is not involved in and bears no responsibility for the Users’ environment in using the Service.
The Company does not guarantee that the Service is compatible with all information devices, and Users acknowledge in advance that operational issues may occur depending on OS versions or other specifications of the devices used. The Company does not guarantee that any such issues will be resolved through program corrections or other measures performed by the Company.
The Company shall not be liable for any damages incurred by Users, etc. arising from any changes, additions, interruptions, or suspensions of all or part of the Service, or any other matters related to the Service, unless attributable to the Company. The same shall apply in the case of a third party logging in by impersonating a User.
Article 16 (Exclusion of Anti-Social Forces)
Users, etc. must not be current members of organized crime groups, nor can they be individuals who ceased to be members within the past five years, quasi-members of such groups, corporate racketeers, political or social campaign racketeers, groups or individuals with special intelligence violence backgrounds, or any persons equivalent thereto (hereinafter collectively referred to as “Anti-Social Forces”), and further warrant that they do not fall under any of the following categories and will not do so in the future:
Having any relationship recognized as utilizing Anti-Social Forces unjustly for the purpose of gaining illicit profits for oneself or a third party, or for the purpose of causing damage to a third party.
Having any relationship recognized as being involved in providing funds or benefits, or otherwise supporting Anti-Social Forces.
Having any relationship with Anti-Social Forces that is socially reprehensible.
Having any relationship recognized as conducting business or transactions with Anti-Social Forces or organizations/companies related thereto.
Users, etc. covenant that they will not, either by themselves or through third parties, engage in any of the following acts against the Company or any third party:
Acts of violent demands.
Unjust demands exceeding legal responsibility.
Threatening behavior or use of violence in connection with transactions.
Acts of spreading rumors, using deception, or exercising influence to damage the other party’s credibility or obstruct its business.
Any other acts equivalent to the foregoing.
If a Member or User, etc. violates any of the above clauses, the Company may immediately terminate the Member’s qualification without notice or demand, and the Member shall lose all rights and benefits of membership. The Company shall not be liable for any damages suffered by the Member in such cases.
Article 17 (Governing Law and Jurisdiction)
Matters related to these Terms shall be governed by and construed in accordance with the laws of Japan.
All disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.
Regarding the Use of the Loyalty Program
Article 1 (Registration and Membership Fee for the Loyalty Program)
Members shall be registered for the Loyalty Program by checking “Agree to register for the Loyalty Program” during the membership registration process and completing the email authentication procedure. This Loyalty Program is provided through the Site, and no physical point card will be issued.
Article 2 (Use of Points)
When Members use points to purchase products or receive services on the Site, they must sign in and make payment through the Site.
Points may be used when paying with promotion codes, credit cards, or electronic currencies accepted by the Company.
Article 3 (Granting and Expiration of Points)
Points are granted at the time of product shipment for purchases delivered by courier, or upon receipt for in-store pickup. For purchases of campaign-targeted brands or products, point issuance may be delayed.
The point redemption rate varies according to membership status. Points are calculated in units of 100 yen (excluding tax), and any fraction below 100 yen is rounded down.
The validity period of points expires at the end of the same month in the following year of the month they were granted.
Article 4 (Point Exchange Method)
When using points at stores operated by Matsuya Co., Ltd., Members must first exchange their points for Matsuya store points through the Site.
Members must complete at least one purchase on the Site before exchanging points.
Point exchanges are limited to a maximum of 300,000 points per day and up to three exchanges per day.
The validity period of exchanged points follows that of the Matsuya store points.
Point exchanges are valid only when both the Company and Matsuya Co., Ltd. recognize the same registered member. The exchange is linked to each membership number, and points accumulated under different numbers cannot be credited to the same account.
Once exchanged for Matsuya store points, points cannot be converted back to matsuyaginza.com points, and vice versa.
Article 5 (Checking Points)
Points granted, used, and held are displayed in the confirmation email after purchase.
Members can also check their points on the “My Points” page of the Site.
Article 6 (Use of Points)
Accumulated points can be used from the next purchase on the Site in units of one point (some products are ineligible for point usage). Points can also be used, after exchange under Article 4, at eligible departments of Matsuya Ginza, Matsuya Asakusa, and Matsuya Online Store (collectively, “Matsuya-operated Stores”).
Points cannot be used beyond the total purchase amount and are not redeemable for cash.
Points may temporarily be unavailable due to system maintenance or other technical reasons.
Article 7 (Returns of Products Purchased with Points)
If a Member returns a purchased product within eight (8) days from the date of arrival, the points granted at purchase will be deducted upon the return request. If the deduction results in a negative point balance, the difference may be settled.
For returned products purchased using points, the equivalent points will be refunded. The validity period of the refunded points remains unchanged; however, if the points have already expired, they cannot be reissued.
If the relevant points have already been used or exchanged for Matsuya store points before the return process, the equivalent amount will be deducted from the refund.
Established: June 26, 2024
Revised: October 14, 2025
