Osechi dishes are scheduled to be delivered between approximately 2:00 PM and 8:00 PM on Thursday, December 31.

You can check the latest delivery status by entering the "tracking number" provided in the shipping confirmation email on the YAMATO TRANSPORT website.

▶ Click here for YAMATO TRANSPORT Tracking Service

We are unable to accept requests for specifying or changing the delivery time. Thank you for your understanding.

Combined shipping is not available because the shipping origin and the days required for preparation vary depending on the product.

To change the delivery address after your order is confirmed, please update your registration details under ""Customer Information"" in My Account.

Once your order has been handed over to the delivery carrier, please contact Yamato Transport directly to request any changes.

Registering for Kuroneko Members makes receiving your Osechi order even more convenient.

With Kuroneko Members, you can:

Receive advance notification of your scheduled delivery date.

Receive email notifications if a delivery attempt is made while you are away.

Please note:

For Osechi deliveries scheduled on Thursday, December 31, your shipping notification will be sent at approximately 10:00 a.m. After you receive the notification, you can request a delivery time slot from 2:00 p.m. onward.

If the phone number used for your Osechi reservation does not match the phone number registered with Kuroneko Members, delivery notifications cannot be sent.

Click here to register for Kuroneko Members

▶ Register or log here in to Kuroneko Members:

The pickup date and time will be Thursday, December 31, from 11:00 AM to 5:00 PM.

*Please note in advance that pickup times may be delayed due to weather or traffic conditions.

Pickup will be at the store where you made the reservation.

If you ordered from the Matsuya Ginza official online store matsuyaginza.com, we will hand it to you at the 8F Event Square special counter in the Ginza store.

We cannot accept requests for wrapping, Noshi, or shopping bags for Osechi dishes. Thank you for your understanding.

The point earning rate for purchasing Osechi dishes is a flat 1%.

Points will be added either at the time of product shipment or when you pick up your order at the Matsuya Ginza 8th Floor Event Square Special Counter.

Please note that the timing of point addition may vary slightly due to data processing constraints.

To exchange ""matsuyaginza.com points"" (including new registration rewards) earned on the Matsuya Ginza Official Online Store into ""Matsuya Points,"" a history of at least one purchase on the official online store is required.

""Matsuya Points"" earned on the Matsuya Points WEB can be exchanged for ""matsuyaginza.com points"" immediately after registering on the Matsuya Ginza Official Online Store.

You can view and print your receipt from the “My Account” page after receiving the “Order Confirmation” email or upon receiving your order.

Please note that the date and time when procedures become available may vary slightly due to data processing constraints.

We accept credit card payments (Visa, MasterCard, JCB, Amex, Diners) payments:

Payments by credit card are processed at the time of order placement. Please note that the amount may be debited before the product is delivered.

This screen is for "Credit Card Identity Verification Service (3D Secure)" to ensure more secure transactions on the internet. Since payment passwords and related details constitute personal information, please contact your credit card issuer directly.

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